Frequently Asked Questions

Where can my order be shipped?
Orders can be shipped to the continental United States (US 48).


Where can I use the PowerXL Smokeless Grill?
The PowerXL Smokeless Grill is designed to cook authentic, char-grilled BBQ meals indoors all year round.


How does the PowerXL Smokeless Grill help keep my kitchen clean?
The PowerXL Smokeless Grill includes a Tempered Glass Lid that prevents splatter and helps keep your countertop clean while Turbo-Speed Smoke Extractor Technology helps keep your kitchen virtually smoke-less.


Is the unit easy to clean? Can I place it in the dishwasher?
Yes! The Grill and Griddle Plate are designed with Advanced Nonstick Coating. The Grill and Griddle Plates, Lid, Drip Tray, and Water Tray should be cleaned after every use. The Grill Plate, Griddle Plate, Drip Tray, and Water Tray can be placed in the bottom rack of the dishwasher or washed by hand. The Base Unit can be washed by hand with a warm, damp cloth and mild cleaning liquid. The Heating Element should not get dirty due to it being covered by the Grill or Griddle Plates. If you do need to clean the heating unit, unplug the unit, allow it to cool completely, and wipe with a damp cloth.


Are there different PowerXL Smokeless Grill models and sizes?
The PowerXL Smokeless Elite Grill measures 21.02″ X 11.65″ X 6.62″.
The Power Smokeless Grill XL measures 22.1" x 13.2" x 9.25".



How much can I cook on the PowerXL Smokeless Grill?
The PowerXL Smokeless Grill has a large 13.75” x 8” grilling surface. You can grill six burgers or four steaks at one time.
The Power Smokeless Grill XL has a jumbo, family-size 15.5" x 9" grilling surface. You can grill eight burgers or six steaks at one time.


Does the PowerXL Smokeless Grill include a griddle for pancakes?
The unit is sold by multiple retailers. Packaging differs based on retailers. Please check the retail package retail website for what is included with the unit.


How does PowerXL Smokeless Grill transform into an electric skillet?
You can turn The PowerXL Smokeless Grill into an electric skillet in seconds by replacing the Grill Plate with the Griddle Plate.


How does the PowerXL Smokeless Grill help me cook with less oil? 
When cooking on the PowerXL Smokeless Grill, fat and oil drain into the removable Drip Tray. Plus, Advanced Nonstick Coating allows you to cook with less or no oil.


Is there a secret to getting the griddle to heat up and cook evenly?
The unit must be assembled correctly for it to heat up. Make sure the arrow imprinted on the Drip Pan is pointing toward the heating element area.

Incorrect placement of the Drip Pan can cause the heating element not to work. Read your instruction manual for proper assembly of all the pieces.


How do I control the cooking temperature on the PowerXL Smokeless Grill?
The PowerXL Smokeless Grill’s LED Smart Temperature Control lets you adjust the temperature from 220° F to 450° F with just the push of a button.


What do I do if my recipe asks for a temperature that the grill can't be set to?
Use the temperature closest to what the recipe calls for. Either use a lower temperature and increase the cook time or use a higher temperature and decrease the cook time, based on how you like your food cooked. Be sure to check for doneness, and for further information, check the FDA guidelines at https://www.fda.gov/food/buy-store-serve-safe-food/safe-food-handling.


What type of utensils should I use to cook on the grill and griddle?
In order to preserve the nonstick surface, we recommend you use only nonmetallic utensils made of wood, plastic, silicone, or bamboo.


What are the lines between the temperatures on the Temperature Dial?
These lines are for design purposes only.


Where are the Electric Fan and Fan Cover?
Both the Electric Fan and Fan Cover are already installed into the unit Base. These parts are not packaged separately.


Can I order parts for the grill?
Yes, please contact customer service at 973-287-5108.